Refund Policy
Skaiiy Returns
Returns made
clear and simple.
Changed your mind or received the wrong item? Here is what qualifies, how to request a return, and when to expect your refund.
Start a return
Contact us before sending anything back. Returns sent without approval cannot be processed.
Email customer support-
01
Send your request
Email your order number, the reason for the return, and photos if the item is damaged or incorrect.
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02
Wait for approval
We will review your request and send the return address and instructions if it is approved.
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03
Return and refund
Send the approved item back. After inspection, an eligible refund is issued to your original payment method.
Policy details
Check the rules that apply to standard returns, exchanges, damaged orders, cancellations, and excluded items.
What qualifies for a return?
The item must be unworn, unused, in the same condition in which it arrived, with all tags attached and its original packaging. Proof of purchase, such as your order confirmation or receipt, is required.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the item received is defective or incorrect. Contact us before shipping the item so we can confirm the correct return process.
When will I receive my refund?
Once the returned item is received, inspected, and approved, the refund is issued to the original payment method within 2-7 business days.
Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, email contact@skaiiy.com.
Can I exchange an item?
Yes, if the item is eligible. Start a return request first. After approval and inspection of the returned item in its original condition, we will send the approved replacement.
What if my item is damaged, defective, or incorrect?
Inspect your order when it arrives. If the item is damaged, defective, or different from what you ordered, email contact@skaiiy.com immediately with your order number, clear photos, and a description of the issue.
Can I cancel my order?
An order can be canceled at no charge before it ships. Once the order has shipped, it can no longer be canceled.
Which items cannot be returned?
Custom and personalized items are non-returnable. Cosplay costumes can only be returned if they are defective.
Need help with an order?
Email contact@skaiiy.com and include your order number.